Information We Collect

We collect information that helps us provide better financial accountability services to our clients across Australia. This includes details you provide directly and information gathered through your use of our platform.

• Contact details including name, email, phone number, and business address
• Financial information relevant to accountability tracking and goal setting
• Business information including industry, size, and operational details
• Communication preferences and interaction history with our team
• Technical information like IP address, browser type, and device information
• Usage data showing how you interact with our platform and services

We don't collect sensitive financial data like bank account numbers or credit card details unless specifically required for service delivery. All collection happens with your explicit consent and clear explanation of purpose.

How We Use Your Information

Your information helps us deliver personalized financial accountability services and maintain the quality of support you expect. We use data purposefully and always in line with the reasons you provided it.

We never sell your personal information to third parties. Any data sharing happens only with your consent or when required by Australian law. Our team accesses your information on a need-to-know basis to provide the best possible service.

Data Storage and Security

We take data security seriously and implement multiple layers of protection. Your information is stored on secure servers located within Australia, with backup systems that ensure data availability while maintaining strict access controls.

• End-to-end encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Multi-factor authentication for all team access
• Automatic data backups with encrypted storage
• Staff training on privacy practices and data handling
• Incident response procedures for any security concerns

When data is no longer needed, we securely delete it from our systems. You can request early deletion of your information, though this may affect our ability to provide ongoing services or meet legal obligations.

Your Privacy Rights

Under Australian Privacy Principles, you have significant control over your personal information. We make it easy to exercise these rights and will respond to requests promptly and transparently.

• Access: Request copies of personal information we hold about you
• Correction: Ask us to update or correct inaccurate information
• Deletion: Request removal of your data from our systems
• Restriction: Limit how we process your information
• Portability: Receive your data in a structured, commonly used format
• Objection: Opt out of certain types of data processing

To exercise any of these rights, contact our privacy team at contact@neocoraexia.com. We'll verify your identity and process requests within 30 days. There's no fee for reasonable requests, though we may charge for excessive or repetitive requests.

Third-Party Services

We work with carefully selected service providers to deliver our financial accountability programs. These partners are bound by strict confidentiality agreements and data processing terms that protect your information.

• Cloud hosting services for secure data storage and platform operation
• Email service providers for communication and newsletter delivery
• Analytics tools to understand platform usage and improve services
• Payment processors for handling subscription and service payments
• Customer support platforms for managing inquiries and assistance

We don't share personal information with these providers unless necessary for service delivery. All partners meet Australian privacy standards and are contractually required to protect your data. We regularly review these relationships to ensure continued compliance.

Cookies and Tracking

Our website uses cookies to improve your experience and help us understand how our platform is used. You have control over these technologies and can adjust settings through your browser.

You can disable cookies through your browser settings, though this may affect platform functionality. We don't use tracking technologies for advertising purposes or share cookie data with advertising networks.

Updates to This Policy

We review this privacy policy regularly and update it as needed to reflect changes in our services, legal requirements, or privacy practices. You'll be notified of significant changes through email or platform notifications.

Minor updates may be posted directly to this page with an updated revision date. We encourage you to check this policy periodically to stay informed about how we protect your information.